Benefit Service Officer at Sigma Pensions Limited

Locations: Adamawa, Kaduna, Kano & Sokoto
Job Rank: Analyst

Job Function

• To ensure all Benefit request from clients are promptly attended to
• Ensure all documents collected have a case opened
• Ensure that all documents received from clients are properly scanned for e-filing and all original documents archived appropriately

Job Description

• Professionally discuss modes of payment with retirees and administer Programmed Withdrawal Agreement upon receipt of templates
• Ensure retention of clients with high AUM
• Ensure all negotiations are checked for accuracy, completeness and validity before signing off
• Ensure all returned payment requests due to wrong documentation or input must be resolved
• Ensure request letters are sent to employers on accounts that require reconciliations
• Ensure reminders are sent to employers
• Ensure that escalated issues must be tracked & resolved
• Ensure that the DVA Form is passed for processing
• Collate and submit accurate daily and weekly report to your Hub head
• Monitor and escalate all unresolved payment requests to the appropriate channel

Person Specifications

• Education Qualification: A Degree with a merit grade in Business Management, Business Admin or any related discipline. Master's Degree will be an added advantage.
• Professional Qualifications: Professional certification and or advanced training in related fields
• Experience: Minimum of 4 years post qualification experience. At least 2 years must have been in the financial service sector.
• Age Bracket: 28 to 35