Presales/Systems Support Engineer at Enabled Solutions

Details:

Responsibilities:

• Support software and equipment in a Microsoft Windows environment, from design through implementation and support.
• Perform a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment.
• Provide investigation, diagnostic testing and repair/resolution of customer and in-house systems, hardware, software and infrastructure
• Provide technical solutions to meet customer requirements
• Provide technical pre-sales support for a wide variety of software and hardware product families.
• Provide effective installation, configuration, training and after-sales support  for software applications including OS, Anti-virus, Backup, Security.
• Generate new opportunities by marketing specified hardware and software solutions.
• Promote additional products and upgrades that meet customer requirements.
• Assist in preparing quotes, technical proposals and customer presentations.
• Maintain software applications, operating systems and hardware.
• Respond to inquiries from in-house staff, administrators, service providers, offsite personnel and outside vendors and etc. to provide technical assistance and support
• Supervise the administration of systems and servers related network to ensure availability of services to authorized users.
• Obtain required training and technical certifications within required timeframes and as directed by management.
• Maintain specified OEM competency requirements to enable company to maintain partnership requirements (i.e Symantec, Veritas and Microsoft).
• Keep abreast of new technologies by continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.
• Any other duties as assigned by management.

General Requirements

• B.sc/HND or equivalent degree from a reputable university.
• Minimum of one to two years’ experience in similar position.
• MCP, MCTS on Windows Server 2008 or equivalent.
• Good Windows usage and support skills.
• In-depth knowledge of at least 1 Operating System: UNIX, Linux, or Windows Server 2008 R2 or later.
• Knowledge of Symantec/Veritas/Microsoft is an added advantage