Chief Impression Officer at Housessories

Summary of Functions

• Professionally administer all incoming and outgoing calls.
• Serve as an interface for the customer relations management consultants. Function as the customer-centric personnel for the company.
• Provide callers with information about the company
• Responds to all website and social media inquiries.
• Greet guests in a professional, friendly and hospitable manner and direct to the appropriate office and employee.
• Ensure the ambiance of the company reception is hospitable, tidy and clean at all times.
• Responds and follow up on all customer issues and feedback in a timely manner, identify root causes of customer dissatisfaction.
• Promptly escalates all customer issues to the appropriate personnel for resolution based on company policies and procedures.
• Meet and exceed customer service expectations as outlined in the department policies and procedures.
• To provide comprehensive, effective and efficient administrative support to all departments.
• Performs other duties as required or as assigned
• Must have good communication & presentation skill
•  Must be ethical, Must be a creative thinker
• Must have a working knowledge of Excel & PowerPoint MS Office