Customer Project Manager at Ericsson

Job Summary
The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks

•     Ability to guide and mentor others within the project team.
•     Has highly developed influencing skills. Stakeholder management & negotiation. Both with customers and internal stakeholders.
•     Proactively investigates and solves complex problems that require substantial analysis by developing plans & work break down structures that align with existing procedures, techniques and methods. Within a team environment.
•     Continual focus for driving effectiveness and efficiency. Service delivery & cost.
•     Has highly developed interpersonal communication and engagement skills.
•     Demonstrates thought leadership by way of strategic thinking.
•     Excellent presentation skills (oral and written). Develop and present a message with impact.
•     Proactive – sets ambitious goals and drives hard to achieve them.
•     Must be able to develop metrics which clearly outline progress to Contractual deliverables which includes Financials.
•     Needs to be self-disciplined and ambitious.
•     Has ability to work and engage across other functional groups to achieve project contractual outcomes.

Core Competences:

•     Project Communications Management
•     Project Finance Management
•     Project Integration Management
•     Influencing Skills

Minimum Qualifications & Experience Requirements:

•     PMP certification (or equivalent).
•     Degree qualified (preferably Engineering).
•     Minimum 6 years’ experience as a Project Manager with at least 3 years in a customer facing role.
•     Demonstrated experience in the end to end delivery of complex projects.
•     Experience within a vendor environment.

Preferred Experience Requirements:

•     Relevant Domain experience (e.g.: OSS, BSS)
•     Focus on IT&T or System Integration Project Managers rather than Telecommunications.
•     Experience in Partner and subcontractor management
•     Focus on Project Management rather than Telco experience