Server and Dektop Engineer at GVA Partners

Overall Purpose of the Job

The Server/Desktop Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

This individual will assist project teams with technical issues in the Initiation and Planning phases of the Organization’s standard Project Methodology (SDLC). These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

This individual is accountable for the following systems: Linux and Windows (both physical and virtual) systems that support LAN infrastructure; Linux, Windows and Application systems that support security and email systems; Responsibilities on these systems include installation, engineering and provisioning, operations and support, maintenance and research and development.

Job Dimensions

Expertise

The responsibilities and expectations of the server/desktop engineer are as follows:

• Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software (e.g. database systems).
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealing with often frustrated users.
• Responsibility for security.
• Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Ensuring that the network infrastructure is up and running.
• automate software application deployments
• Ensure desktop computers interconnect seamlessly with diverse systems

Experience and Qualifications

• Minimum of 4+ years post National Youth Service Corps (NYSC) in server/desktop administration; experience within an exchange or financial services organization preferred
• BSc degree in Computer Science, engineering discipline, mathematics or physics will be a distinct advantage
• Systems Administration/System Engineer certification in Unix and Microsoft (preferred)
• Must be customer service oriented with good inter-personal and communication skills.
• Good attitude with positive mind-set in learning and ready to excel.
• Able to work independently as well as in a team.
• Strong analytical and critical thinking skills
• Interact with numerous computer platforms in a multi-layered client server environment.