Admin/Client Service Officer at LeadHire Limited

Role Summary

• Act as the point of contact for all employees, providing administrative support and managing their queries and also provide an exceptional level of service to clients.
• The Admin/Client service Officer will assist clients in understanding company’s products and identifying solutions to fit their needs whilst continuing to achieve customer satisfaction levels.
• He/She will ensure all orders are fulfilled and delivered in a timely manner.

Core duties

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company and clients database
• Answer queries by employees and clients
• Maintain a company calendar and schedule appointments
• Resolve problems pertaining to clients orders.
• Ensure all client orders are processed on-time.
• Answer all incoming customer calls in a professional and efficient manner.
• Develop strong relationships with clients and demonstrate how we can add value to their business.
• Identify potential customer needs/ opportunities to grow the business.

Requirements

• 0-3 years’ work experience as an Administrative/Client Service Officer or similar roles
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Preferably male