Ticketing Officer at The GIG Group

Location  (Akowonjo)

Details:

• Sell bus ticket at the terminal to walk in guests
• Make and/or change travel reservations for guests using the online booking system
• Create and maintain guest reservation records
• Resolve service challenges for guests either via phone, email or in person
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking App for downloads with other products and services of the company to guests