Head, Consumer Channels & Services at Interswitch

Key Roles & responsibilities:

•     Drive usage of Interswitch services and channels by putting together solutions that meet the specific needs of each customer segment by piecing together internal solutions and solutions from 3rd parties
•     Seeks opportunities to drive more consumer adoption of Interswitch services within the allocated segment or sector
•     Seeks, engages and manages channel distribution partners of Interswitch services
•     Provide market and client feedback about the various products to relevant Groups
•     Interact with core product management to constantly review and prioritise customer needs
•     Work with Customer Interaction & Engagement to drive engagement of consumers converted to Interswitch services
•     Ensure the utilisation of sales methodology and sales tools
•     Plan and implement an ongoing targeted account list to create new revenue and acquire valuable contacts
•     Achieve a productivity goals, as established through Scorecard, and possess a strong desire to exceed sales goals
•     Drive revenue through creative sales techniques with strong public relations leadership, and client and employee relations skills
•     Conduct sales calls, while targeting results-oriented high revenue potential sales calls to ensure success
•     Participate in joint sales calls with other managers who participate in sales
•     Develop and maintain strong relationship with all customers and perform regular customer visits using a structured customer visitation plan

Key Performance Indicators:

•     Achievement of set financial (sales & transaction revenue) targets
•     % growth in revenue
•     Number of new customers acquired/product
•     % growth in acquired consumers via B2B engagements
•     % variation in OPEX, COS
•     Rating/score achieved in customer satisfaction survey
•     Adherence to sales processes & customer visitation plan

Educational & Professional Qualifications:

•     A good degree in Business Administration, Marketing or Social Sciences
•     Professional qualification not mandatory but recognised
•     7-10 years’ experience in a business development function.
•     Prior experience in Telecoms, banking  or technology will be a plus

Functional/Technical Competencies:

•     Product Management
•     Project Management
•     Relationship and Account Management
•     Strategy Development
•     Products/Services Knowledge and Application
•     Brand/Product Management
•     Presentation skills
•     Communication skills
•     Analytical skills
•     Information gathering
•     Quality Assurance
•     Test Management

Behavioural Competencies:

•     Personal Credibility
•     Results oriented, Resourceful and highly motivated
•     Able to manage multiple projects and clients at the same time
•     Excellent communication skills with particular attention to detail
•     Ability to work in a fast paced environment and learn quickly
•     Ability to multi-task and work well under pressure
•     Creative
•     Strong interpersonal and analytical skills
•     Must be able to travel when required