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  • Posted: May 16, 2019
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
    Read more about this company

     

    Customer Care Support Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Responsibilities/Duties

    QUOTATION PREPARATION 

    • Receive quotation request from Service Support / Sales Team / Service team
    • Get Machine serial number details
    • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
    • Send proposals (Techno-commercial quotations) to customers by email.
    • Print quotations and handover to Sales Support to file in respective sales engineer file
    • Keep all quotations in respective customer folder (soft copy)
    • Prepare AMC quotations
    • Maintain Quotation Register and circulate regularly

    ORDER RECEIVING PROCESS 

    SALES COMMUNICATION 

    1. Forward all customer mails related to sales communication to Sales Support
    2. Forward all service related mails to Service Support

    Required Skills

    • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
    • Must be multitasking.
    • Smart and must be team player.
    • Must be proficient in Microsoft Office, including Word and Excel. 
    • Knowledge of email platform is must.
    • Available for 24-hours for any emergency calls from customers or office.

    Experience & Essential Requirements

    • Minimum of 2 years experience in customer support.
    • Back office coordination.
    • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

    Required Education

    HND/BSc in Electrical / Mechanical Engineering, or a related Engineering discipline

    go to method of application ยป

    Customer Care Support Engineer

    Responsibilities/Duties

    QUOTATION PREPARATION 

    • Receive quotation request from Service Support / Sales Team / Service team
    • Get Machine serial number details
    • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
    • Send proposals (Techno-commercial quotations) to customers by email.
    • Print quotations and handover to Sales Support to file in respective sales engineer file
    • Keep all quotations in respective customer folder (soft copy)
    • Prepare AMC quotations
    • Maintain Quotation Register and circulate regularly

    ORDER RECEIVING PROCESS 

    SALES COMMUNICATION 

    1. Forward all customer mails related to sales communication to Sales Support
    2. Forward all service related mails to Service Support

    Required Skills

    • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
    • Must be multitasking.
    • Smart and must be team player.
    • Must be proficient in Microsoft Office, including Word and Excel. 
    • Knowledge of email platform is must.
    • Available for 24-hours for any emergency calls from customers or office.

    Experience & Essential Requirements

    • Minimum of 2 years experience in customer support.
    • Back office coordination.
    • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

    Required Education

    HND/BSc in Electrical / Mechanical Engineering, or a related Engineering discipline

    Method of Application

    Interested and qualified candidates should send CVs to cv@ascentech.com.ng stating the position in the mail subject line.

    NB: Only shortlisted candidates will be contacted.

    Build your CV for free. Download in different templates.

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