Dynamics Navision Support at Eat'N'Go Limited

Job Description

• Provide helpdesk services to customers on NAV issues
• Manage and progress User support emails and calls
• Document problems and activity and solution for each case
• Perform in-depth analysis of user issues to determine causes and solutions
• Deliver Refresher Training on an as needed basis
• Perform in-depth analysis of NAV report issues to determine causes and make changes as required
• Develop your personal technical knowledge base on- and off-the-job
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of NAV
• Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog
• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
• Other duties as assigned

Qualifications
Proficiency in the following technologies and skills:

• Microsoft Dynamics Navision;
• Microsoft SQL Server;
• Windows server Administration
• Microsoft Office Suit.

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Job Description

• Provide helpdesk services to customers on NAV issues
• Manage and progress User support emails and calls
• Document problems and activity and solution for each case
• Perform in-depth analysis of user issues to determine causes and solutions
• Deliver Refresher Training on an as needed basis
• Perform in-depth analysis of NAV report issues to determine causes and make changes as required
• Develop your personal technical knowledge base on- and off-the-job
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of NAV
• Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog
• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
• Other duties as assigned

Qualifications
Proficiency in the following technologies and skills:

• Microsoft Dynamics Navision;
• Microsoft SQL Server;
• Windows server Administration
• Microsoft Office Suit.