Hotel Manager at Rovedana

Job Duties

• The manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and hotel.
• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• Would also be required to manage between profitability and guest satisfaction measures.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.