Research Manager at ECLAT HR Consulting

Reports to: Vice President, Strategy and Communication

The Role

• The Research Manager is responsible for the management and coordination of internal and external research work and projects across the company and for giving specialist guidance and advice to the business
• The job holder will collate and analyse data and provide evidence based recommendations which will be used to contribute to the delivery of our strategic goals.

Key Responsibilities

• Monitoring and analyzing business performance through a range of measures, internal and external and communicating this back to the business with appropriate recommendations
• Curating and logging all research reports to ensure a high-level view of significant findings and trends; get value from them and report them back to the business
• Managing most internal research projects and advising and guiding colleagues planning to conduct their own research with regard to the findings of previous research undertaken and on methodologies for prospective research projects
• Managing external projects as required, including scoping the research and defining research methodology
• Sourcing the most appropriate external research agencies for specific research projects, ensuring these are delivered on time and to the required standard/specification
• Helping drive the organization’s increased trialling, piloting and consultation activity
• Management of the company’s research budget
• Commissioning consumer panels or surveys to develop customer insight, which will inform the organization’s decisions with regard to product development and outward-facing service enhancements
• Working with colleagues in other areas of the business, e.g. Finance and IT to improve understanding and increase the use of business intelligence data across the company
• This is not a complete statement of all duties and responsibilities
• The jobholder may be required to carry out other duties as directed by their manager

Supervises/Manages/Works With:

• External research consultants and agencies in relation to research projects
• Customers in relation to focus groups and other forms of primary research
• Colleagues across the company, especially senior colleagues, in order to understand their market research needs and brief them on research findings
• Finance department colleagues in relation to sourcing and interpreting financial data for business case development and market insight needs
• IT Department in relation to interrogating internal data not accessible through reporting software
• Junior communication executives and other support staff

Education and Qualifications

• A Degree in Social Sciences or other relevant disciplines
• Proof of continuous post-degree professional development
• A relevant post-graduate degree would be an added advantage

Skills, Competencies and Required Experience

• Proven experience in initiating designing, planning and/or implementing multiple research projects and working with cross-functional teams
• Must be highly familiar with research and statistical tools and other new and emerging technologies that support the generation and analysis of data
• Ability to generate reports and compelling stories from data and to share same with internal and external audiences
• Demonstrated high standard of written and analytical skills, and excellent presentation skills.

Person Profile

• Conscientious
• Analytical
• Meticulous
• Self-starter
• Result-oriented.