Lead, Product Development - Payments Processing at Interswitch

Job Description

• To support the growth of the switching and processing business by identifying and engaging potential customers and managing existing relationships in order to promote adoption and sale of Switching and Processing products and services

Sales & Business Development:

• Provides excellent and customer-focused sales and account management activities for designated customers and products (Develops and maintains strong relationships with key customers utilising products) (Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed), (Responds to customer requests for advice on Switching and Processing queries)
• Uses the CRM platform to evaluate leads and track sales and revenue growth
• Assists in or produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering sales presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit/ subordinates
• Monitors activities of the team to ensure sales and service targets are achieved (Analyse sales performance results and develops tactical initiatives to bridge identified gaps)
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s sales and account management policies and procedures (e.g. use of CRM etc.)
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business

Market Research:

• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas Keeps abreast of trends and developments in payment technology, products practices and operations

Account Management:

• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organises quarterly review of the competitor analysis

Operational/ Admin Responsibilities:

• Prepares and submits periodic reports to the Head Transaction Growth & Expansion on the activities of the team for management decision making
  • Customer engagement reports
  • Sales reports (lead generation, actual vs. targets etc.)
  • Customer and product revenue reports
• Handles all customer or partner inquiries

Academic Qualification (s)

• Good first degree (preferably in a business related discipline)

Experience (Number of relevant years):

• 5 years minimum experience in a similar function.