Officer, User Access Management at Stanbic IBTC

Job ID: 37212
Location: Lagos Island
Job Sector: Banking 

Job Details

• Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• Granting access to authorized users the right to use a system while preventing access to unauthorized users.

Key Responsibilities/Accountabilities

• Prompt treatment of all access requests on all Managed applications within agreed timelines
• Requests treated within SLA %
• Requests treated within OLA %
• Number of complaints %

Ensure only authorized users are granted access on all critical applications managed by the team Measures:

• Number of Instances of non-compliance to policy
• Zero Audit exceptions
• No excessive privilege or toxic combination is noted on user profile posting or authorization limits.
• Number and value of transactions received as a result of non-compliance to access policies.
• Customer satisfaction levels
• Ensures adherence to the Bank’s logical access controls, security management and information security policies.
• Ensure user profiles are maintained on Finacle and other critical applications on a need to know basis and least privilege basis
• Prompt deactivation of User profiles for staff on vacation or following exit activities such as Resignation, suspension, termination and dismissal

Internal Relationships:

• Lines of Business (LOB)
• Impact the whole business line (PBB, IB or CF)
• Description or examples: Manage SLA between UAM and business; Provision of various access requests thereby enabling them to render service to customers

Preferred Qualification and Experience

• A bachelor’s degree in IT and Computer Sciences and any related field
• 6-8 years experience in Business Support & Operations
• Proficiency in Microsoft Office
• Knowledge of Remedy and Finacle will be an added advantage.
• Experience in dealing with customer complaints.

Knowledge/Technical Skills/Expertise:

• Proficiency in the use of LAM, Remedy and Other critical Applications - This involves having a thorough knowledge of how to handle ticket management systems used to log requests/issues and how to track resolutions within SLA to avoid incidence of tickets on missed SLAs.
• Problem Solving - Ability to resolve issues that arise from the use of applications/platforms utilized by the bank efficiently and within agreed timelines
• Proficiency in Data and Voice related equipment - The ability to use efficiently voice and data tools to resolve issues/ requests from Bank users within stipulated timeline.