Business Process Analyst, Documentation at Health Plus Limited

Reference #: HP/CT2/18
Location: Lagos
Contract Type: Permanent

Job Description
Industries:

• Ecommerce, Facilities & Property Management, Financial Services, FMCG (Fast Moving Consumer Goods Sector), Healthcare, Human Resources, ICT - Information & Communications Technology, Management Consulting, Manufacturing, Marketing, Procurement & Purchasing, Retail, Telecommunications, Training

Job Function:

• Administration, Advisory, Compliance & Regulatory Affairs, Data Management, Process Development

Job Specification

• Set clear guidelines on (and ensure adherence to) process and policy document standards (document purpose, document content, document
• scope, document naming convention, approvals and sign offs)
• Define a document review process and implement documentation review schedules for updating standard operating procedures and policies
• Document enterprise wide business processes
• Develop policies as required
• Convert existing process and policy documentation to agreed standards
• Store all process and policy documents in a centrally accessible location
• Manage a document portal: incorporating document filing, status definition, user access rights, version control, document aging, etc.
• Liaise with Process change and compliance officer to disseminate process and policy information to intended recipients

Job Requirements

• Must have a Bachelor's degree in a relevant field
• A Master's degree is an added advantage
• At least 7 years relevant experience in the Retail, Banking, FMCG, or Pharmaceutical Industry of which 4 years should have been in a senior managerial capacity
• Membership of a recognised professional body is an added advantage
• Elicitation
• Documentation
• Quality Control
• Policy development
• Excellent planning and organization skills
• Excellent verbal & written communications skills
• Coaching and counselling skills
• Business writing skills
• High level of integrity
• Excellent interpersonal skills & people skills
• High level of emotional intelligence
• High level of personal effectiveness
• Time management skills
• Detail oriented
• Resourcefulness
• Negotiating skills
• Presentation skills
• Strong Familiarity with Visio, Microsoft Office Suite, SharePoint and other process related systems

Salary
Market Related