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  • Posted: Apr 25, 2019
    Deadline: May 3, 2019
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    We are a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly - Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors. Driven by a team of exceptional and immensely talented consultants with rich industrial exp...
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    Client Service/ Account Manager

    ID: AAO/0725/MAC
    Location: Lagos, Nigeria.
    Employment type: Full Type
    Career: Mid-Level Expert
    Industry: Experiential Brand Marketing/Advertising

    Job Description
    Your responsibilities will include the following:

    • Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
    • Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
    • Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
    • Developing open and effective channels of communication with clients.
    • Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction.
    • Encouraging revenue growth by inspiring clients to purchase additional services.
    • Becoming the reliable point of contact for each customer that is required to establish a strong business relationship.
    • Liaising with the clients’ internal communications team to ensure product/brand integrity
    • Ensuring that the client's needs, requirements and expectations are met in line with the agency’s contractual obligations.

    Requirements
    A suitable candidate must:

    • Must possess a Bachelor's Degree in Business Administration, Marketing or a related field.
    • Must possess a postgraduate degree in a related field will be an added advantage.
    • Must have 3 - 5 years' post-NYSC experience.
    • Must be able to carry out research and have an understanding of how to analyse data.
    • Must have strong business acumen and program management skills.
    • Must have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
    • Must be able to demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
    • Must have good communication (verbal or written) and presentation skills.
    • Cognate experience in an Experiential Brand Marketing/Advertising agency will be an added advantage

    Remuneration
    In line with industry standards

    Method of Application

    Interested and qualified candidates should send their CV (MS Word format) only to: recruitment@pivotageconsulting.com using the job title as the subject of the mail.

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