Client Service/ Account Manager at Pivotage Consulting

ID: AAO/0725/MAC
Location: Lagos, Nigeria.
Employment type: Full Type
Career: Mid-Level Expert
Industry: Experiential Brand Marketing/Advertising

Job Description
Your responsibilities will include the following:

• Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
• Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
• Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
• Developing open and effective channels of communication with clients.
• Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction.
• Encouraging revenue growth by inspiring clients to purchase additional services.
• Becoming the reliable point of contact for each customer that is required to establish a strong business relationship.
• Liaising with the clients’ internal communications team to ensure product/brand integrity
• Ensuring that the client's needs, requirements and expectations are met in line with the agency’s contractual obligations.

Requirements
A suitable candidate must:

• Must possess a Bachelor's Degree in Business Administration, Marketing or a related field.
• Must possess a postgraduate degree in a related field will be an added advantage.
• Must have 3 - 5 years' post-NYSC experience.
• Must be able to carry out research and have an understanding of how to analyse data.
• Must have strong business acumen and program management skills.
• Must have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
• Must be able to demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
• Must have good communication (verbal or written) and presentation skills.
• Cognate experience in an Experiential Brand Marketing/Advertising agency will be an added advantage

Remuneration
In line with industry standards