Quality Controller at G4S

Job Descriptions

• The Quality Controller will provide operations support to ensure that quality standards and procedures are met and aligned with legislation and customer/contract specifications.
• The individual will be responsible for security site survey/assessment and , gathering information from our client base and distributing to the relevant managers to action.
• The Quality Controller will also conduct site audit to ensure business/client’s requirements are met, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of operational service delivery.

Duties
Site Survey:

• Conduct site surveys for prospective clients
• Conduct site risk assessments for new sites
• Conduct follow up inspections on site quality assessment's
• Site spot checks
• Site surveys to determine the correct manpower, equipment and technical support to mitigate or neutralize the client's risks.
• Site Risk assessments to determine the specific threat, risk per site and provide the client with a risk assessment and solutions.
• Compile site SOP's, Job descriptions and Post Instructions.
• Ensure site files and post documentation is completed correctly.

Quality Audits:

• Conduct quality audits on site to ensure we deliver the service we promised and compile corrective measures.
• Conduct follow up inspections to ensure corrective measures has been implemented.
• Ensure uniformity on all sites
• Conduct site standard tests on sites.
• Conduct site knowledge tests

Health and Safety:

• Conduct safety inspections on site.
• Liaise with safety manager to ensure site safety documents are updated and distributed.
• Participate in safety forums created by company for example safety meetings and safety talks
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Person Skills and Specification

• Must possess a Degree in any discipline.
• Possess substantial years of experience in similar role within a multinational organization
• Computer literate and proficient in Windows based applications, specifically MS Office (MS Word, Excel, and MS Outlook).
• Report writing skill
• Good communication skill (Both written and verbal)
• Attention to details
• Knowledge of Manned guarding processes
• Quality Management system
• Have high level of people-skills to interact with clients by phone or person to person.
• Good time management skills – personally and others.
• Delivering objectives

Proven Ability to:

• Deliver great customer service
• Deal with changing circumstances
• Communicate sensitively and effectively both verbally and in writing with a wide range of people
• Demonstrate respect, openness and genuineness in developing working relationships with others and contribute to positive working relationships in a team
• Prioritise own workload and complete work within tight deadlines and conflicting/ competing demands
• Demonstrate accurate numerical and analytical skills
• Work without direct supervision
• Work occasional out of office hours during evenings and at weekends for which time off in lieu will be given