Enterprise Backup & E-mail Administrator - SIPML at Stanbic IBTC

Job ID: 38961
Location: Lagos Island, Lagos
Job Sector: Information Technology and Services

Job Purpose

• The purpose of the Enterprise backup & E-mail administrator is to manage daily backup of the company data, data center tasks/activities and E-mail Administration
• Enterprise Backup & E-mail Administrator will also assist Enterprise Systems Support Engineer in providing first level support of IT Systems.

Key Responsibilities
Backup Administration: Ensure that backups of Critical Applications, databases and Operating Systems are taken:

• Carry out daily backup and restore activities
• Configure, install, and manage data backups for applications and systems
• Manage tapes storage and movement (location and use)
• Ensure that restore procedures are configured and tested
• Periodically reviews the backup policies and procedures to ensure right application settings and accurate documentations.
• Performs daily health check and maintains desired level of success rate for the backup jobs.
• Maintains daily records of all the backup activities including problem documentation and actions taken to resolve it.
• Reports backup, server, and storage operational status by gathering and prioritizing information.
• Ensure excellent Customer Service throughout the Storage and Backup Operation
• Perform routine tasks on tapes registration, movement, storage and disposal.
• Ensure tape handling and management is as per control process and procedure documented.
• Follow strictly all requirements of the daily tape handling activities.

Server and Storage Administration:

• Carry out regular checks on the status of servers, Netapp storage, and tape libraries from a hardware and software standpoint.
• Implement templates for standardizing all technical backup and recovery procedures for all sites
• Upgrades backup infrastructure and improve the backup and recovery performance using latest applicable techniques
• Regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades

IT Support / Helpdesk:

• Proactively keeps the environment with latest release update and perform root-cause analysis to resolve frequent backup failures.
• Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripheral, data communication and computer network system.
• Ensure proper reports distribution.
• Provide first level support of IT Systems (servers, Operations systems, Applications, etc)
• Supervise Service Providers while they are working in the data center.
• Manage E-mail platform for the Wealth Group and resolve all issues in a timely manner.

Data Center Administration:

• Ensure proper maintenance of the Air Conditioning and FM 200 in the Data center and power room.
• Ensure proper maintenance of the Central UPS and Stabilizer for the Data centers
• Ensure that data centre physical security procedures are followed strictly
• Fulfill administrative reporting requirements.
• Monitor Datacenter environmental conditions and ensure they are within set limits.
• Adhere to Data Centre rules and guidelines
• Ensure tidiness and proper cable management in the Data Centre.
• Uptime and availability of Data Center devices, Servers and Network devices

Messaging and Collaboration:

• Manage E-mail platform for the Wealth Group and resolve all issues in a timely manner.
• Manage Active Directory platform and treat all user creation and exits promptly.

Preferred Qualification and Experience
Qualifications:

• First Degree Field of Study – Systems Engineering
• Master's Degree Field of Study – Operations Research
• MCTS (Microsoft System Center Configuration Manager 2012), MCITP (Microsoft Windows Server 2008), MCTS (Microsoft Windows Active Directory 2008)

Experience:

• Up to 5 years Email Administration and Server Administration
• Up to 2 Years Data Centre Administration
• Ability to provide optimal IT support to departments to help facilitate meeting of the Group’s objectives

Technical Competencies:

• Server Management – Windows:- Refers to the knowledge and experience required to manage Windows servers
• IT Systems:-  Knowledge and understanding of various IT systems and related configurations as applied within a specified business environment.
• IT Support:- Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.
• Troubleshooting Ability:- Knowledge and understanding of IT diagostic tools including the replication of errors in test environments.