Intern - Technical Works Group at British High Commission

Ref. ID: 11/19 ABJ
Location: Abuja
Grade: Internship
Slot: 2 Openings
Start Date: 1st May 2019
Duration of Post: 6 months
Type of Position: Fixed Term
Job Subcategory: Estates
Type of Post: British High Commission
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)

Main Purpose of Job

• To assist in co-ordinating all TWG work requests for the helpdesk and communicate updates and status of work requests (WR) to Customers and stakeholders.
• Manage communications with customers and stakeholders on all work requests (WR), Planned Preventive Maintenance (PPM) and projects in all residences, offices and assisting in TWG clerical/ Admin tasks.

Roles and Responsibilities
What will the jobholder be expected to achieve:

• Help implement communications strategies
• Draft, edit and send communication/ notices to relevant stakeholders
• Lead in maintaining the Abuja Enquiry system
• Track works requests and provide regular feedback on progress and resolution
• Facilitate effective internal and external communications with administrative based tasks and project work across all teams
• Undertake additional projects and duties assigned by the TWG team

Essential Qualifications, Skills and Experience 

• Must possess either a University degree or an HND degree
• Flexible approach to problem solving with an ability to think on their feet
• Ability to work in a high paced team
• Ability to learn fast on the job
• Demonstrate good interpersonal skills
• A self-starter able to work with minimal supervision
• Good organisational skills - capable of  working quickly and accurately
• Proficient use of Microsoft Office tools

Desirable Qualifications, Skills and Experience:

• Good Customer Service/Relations skills
• Good data analysis skills
• At least 2 years relevant work experience

Required Competencies:

• Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Remuneration
Starting monthly salary: N135,419

Other Benefits and Conditions of Employment 
Working patterns:

• Full time position, with core working hours between 8am – 4pm, Monday to Thursday and 8am - 1pm on Friday. However, the job holder will need to be flexible to respond to incidents and operational demands as the need arises.