Global Learning Delivery and Performance Manager at Tek Experts

Description

• Do you seek to improve performance of people who are in the process of learning, in a continuous learning environment?
• Are you interested in facilitating leadership training in front of senior leaders?
• Do you want to lead and develop a team of instructors and coordinators?
• As the Global Learning Delivery and Performance Manager you will deliver programs that enable organizational growth and workforce development supporting a strategy to implement an adaptive learning approach that enables employees to continuously learn in a personalised, immersive, and engaging manner
• You will create a strong partnership with business leaders to plan and manage implementations, engaging SMEs to create and deliver technical content.

Duties and Responsibilities

• Oversee delivery of technical and professional skills programs that are critical to workforce development goals.
• Direct, coach, and support a global team of Site Learning Delivery Managers, Facilitators, and Coordinators in 5 regions.
• Partner with Learning Program Owners and Learning Experience Designers to implement online, blended, and classroom delivery strategies.
• Ensure programs are delivered using highly interactive techniques that engage and persist through continuous learning.
• Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner.
• Collect and analyse data that measures the impact and effectiveness of program implementation and quality of program delivery and take corrective action, where needed.
• Discuss insights from program metrics with programs owners and business partners and make decision that will improve outcomes.
• Manage regional projects that expand existing roles & programs in to new sites.
• Support a global project team of business partners and L&D to implement new roles.
• Create and manage global budget for each site.
• Support new pilots that test emerging learning design strategy

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies

• Masters (or equivalent) in Instructional Design or related field
• 6+ years in education or corporate learning roles
• Experience planning and facilitating programs that have scaled to large audiences
• Broad exposure to instructional strategies for technical skills, soft skills, classroom, social, MOOCs, microlearning, blended, and virtual learning.
• Deep experience in measuring learning outcomes.
• Excellent classroom facilitation skills, delivering programs to executives.
• Familiar with rapid development process techniques such as Agile
• Global management experience
• Willingness to undertake global travel 30% of time
• Deep experience or certified instructor in soft skills or leadership curriculum
• Learning data analytical skills
• Project management skills
• Able to influence without authority.
• Collaborates effectively with others to identify and resolve issues
• Exceptional track record of delivering effective learning programs
• Excellent written, verbal and interpersonal skills with all levels of employees
• Experience operating in a global firm, adept at navigating cultures and local customs to define and deliver locally.