Learning Design and Program Manager at Tek Experts

Job Description

• Do you have a deep understanding of the digital learning experience?
• Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning?
• We are looking for someone who can design and implement a learning experience that supports a meta-learning approach and drives workforce development.
• Support a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner.
• Build a global team. Reshape the learning experience using AI and chatbots.
• The role reports to the Global Head of Learning and Development.

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Create a Learner-centered experience that drives engagement in career planning and continuous learning.
• Lead and manage a global team of content developers.
• Design and develop a new and innovative experience that brings learning to the desktop and incorporates AI and chatbots.
• Design and develop a social learning environment for leadership and technical expert communities.
• Use current thinking from learning science, UX design, marketing and technology to develop innovative learning components that are visually-compelling, interactive, and that take full advantage of various media and delivery methodologies.
• Design simple but robust feedback tools like badging, certifications, gamification, and behavior based prompting.

Qualifications and Competences

• 5+ years of experience in learning experience design or 3 years plus a Master's Degree in a related field, or equivalent experience
• Expertise in fields such as user research, performance support, gamification, change management, cognitive psychology, and UX design.
• Experience applying adult learning theory, instructional design, and learning evaluation.
• Proven experience that shows that you are an innovator with the ability to find creative solutions to complex problems.
• Experience with basic software development tools and concepts.
• Exposure to working with AI and chatbot in the learning space.
• You are a strong collaborator, capable of working closely with colleagues to achieve project objectives in a fast-paced environment.
• Excellent written and oral communication skills. You can write effective copy, instructional text, and audio/video scripts. You can tell a story with visuals as well as words.
• You have a proven record of meeting deadlines in a fast-paced environment with aggressive schedules.