Customer Relations Manager at Lantern Books

Job Description

• Letting customers know about products the company offers
• Working closely with Canvassers and Sales Representatives
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Passing leads to the sales team and following up on progress
• Alerting the sales team to opportunities
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction
• Manage and maintain contact, communication and good relations with customers to satisfy their various service and product requirements in accordance with our business goals
• Provide sales and sales forecasting information to the management.

Requirements

• 3 - 4 years of experience in Database Customer Support Management
• Strong interpersonal skills and an ability to build rapport with customers
• Hardworking with a strong work ethic and an organized approach to work
• Previous experience working as a client relationship manager or a track record of managing client relationships
• Must be able to work as part of a team and motivate others
• Fundamental understanding of computer operations and software
• Must have product line knowledge
• Strong leadership skills
• Ability to multi-task and pay attention to detail.