Software Support Analyst at Prestige Assurance Plc

Key Responsibilities

• Have a general knowledge, developing and improving the software, ensuring that all the Modules are in full working condition for the smooth functioning of the company.
• Maintaining the IT Policies of the company in line with regulations and standards of the Industry and for smooth flow of the work at all levels.
• Protecting the rights of the company at all levels in maintain the exclusivity of the source code and other data.
• Supervision of both Hardware and Software issues including Gradatim, Brokers Portal as well as the integration of accounting Platforms to the GIBS environment
• Implementation of controls, validations and integration in GIBS and redesigning of Reports.
• Coordinating with all the departments/Branches of the company in resolving the IT Bugs and testing installation, security and compatibility issues.
• Maintaining data backup, keeping accurate records of the development process, changes and results as well as maintaining and supporting the systems once they are up and running.
• Analyzing the needs of clients/customers and designing a system to meet those needs timeously.
• Preparation of training manuals for users, training the users and working closely with analysts, vendors and staff.
• Designing the step-by-step flowcharts for computing systems that show how program code must be written in order for it to work properly.
• Redesign/synchronizing the programs when the need arises to suit other platforms.
• Document all of their tasks to ensure that subsequent users can diagnose and fix any problems that might arise in a system, as well perform any maintenance.
• Conduct a steering committee meeting fortnightly and deploying the changes in GIBS.
• Advise management on all such matters as well as any other duties assigned by the management from time to time.

Qualifications

• B.Sc or HND in Computer Engineering /Computer Science, or any other relevant discipline with a minimum of 2nd Class upper division.
• Experience in Microsoft Dynamics AX and with Business Process Re-engineering.
• Knowledge of Oracle and / MS SQL Databases and associated tools,
• Familiar with one or more ERP Solutions (e.g. SAP, Oracle, MS Dynamics AX).
• Ability to work for long hours under pressure and meet tight deadlines while paying close attention to detail.
• Excellent communication, presentation, leadership and organizational skills.

Candidate's Profile:

• The ideal candidate must be fully resident in Lagos State and possess a minimum of 7 years cognate IT/Business working experience as a programmer/analyst preferably in the Insurance or Financial Sector and not more than 35 years in age.