IT / EDMS Technical Consultant at Docusoft Nigeria Limited

Position Summary

Responsible for design, and implementation of Laserfiche EDMS and ECM solutions in support of business needs. In addition, the position requires troubleshooting systems, user guidance, and documentation of help desk troubleshooting procedures and operations manuals

The position is responsible for providing application support and technical input for various our enterprise applications centered around Laserfiche EDMS, Microsoft SharePoint, and  Workflow Business Processess. This position will be a point of contact to ensure stability, integrity, and efficiency of systems operations during implementation and after they have been deployed.

In addition the candidate will be required to work with customers to understand business requirements, business processes, and contribute to definition of system requirements targeting designs to automate business processes.

Position requires ability to work within a team to evaluate 3rd party applications to determine suitability and ensure fit within the our Technology Road map. Must be capable of working with little supervision, have strong troubleshooting skills, and be an excellent communicator.
Responsibilities

• Translate business requirements from internal customers into a easily understood system design diagrams
• Implement Laserfiche EDMS system designs into enterprise applications to support and automate business processes.
• Serve as technical contact for Laserfiche EDMS, MS SharePoint
• Provide Tier 2 and/or Tier 3 application support for customer issues encountered
• Maintain an understanding of business practices, core values, and philosophy of information technology needs of the user community.
• Evaluate 3rd party applications to determine suitability for use in system designs based off of Laserfiche EDMS, MS SharePoint

Education

• Required - Associates degree in computer science or similar field, related work experience may be substituted.
• Preferred – Bachelors degree in computer science, Information Technology or similar.

Work Experience

• Required – 1+ years of professional work with Laserfiche EDMS and / or Microsoft SharePoint 2010/2013
• Required – 1+ years of professional work experience with 3rd party Microsoft SharePoint related applications
• Preferred – 1+ years professional work experience with Microsoft Server Operating Systems Server 2008/2008 R2
• Preferred - 1+ years of business analyst or process improvement experience.
• Desired – 1+ years of software development experience ( C#, .ASP.NET etc.)
• Desired _ 2+ years of SAP Business One experience

Knowledge, Skills and Abilities

• Required to drive results by collaboratively setting, managing, and exceeding challenging goals
• Required to be a customer advocate by working diligently to deliver high quality products, services, and responses to our customers and advisors
• Required to develop business acumen by becoming knowledgeable in current and potential future policies, practices and trends that affect the organization
• Required to be adaptable by actively seeking information and effectively adjusting work within new work structures, processes or cultures
• Required to build relationships by finding common ground and solve problems for the good of all
• Required to create an environment that fosters open communication.