Relationship and Operations Manager at Ysidra Creative Solutions Limited

Job Description
Relationship Management:

• Maintaining and developing strong relationship with customers via meetings, telephone calls and emails, social media etc.
• Advocating aggressively on behalf of clients and represent clients' needs as appropriate, ensuring client’s needs are fulfilled effectively on budget, on time and to specifications.
• Updating and maintaining all CRM records, client data and assets.
• Escalating and resolving areas of concern as raised by clients.
• Maintaining personal and professional networks and identifying relevant professional industry organizations.
• Developing and updating client brief /requirements and share with relevant internal departments.
• Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our team and clients.
• Providing excellent customer service with a positive attitude to every client, on every occasion.
• Interacting regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.

Operations Manager:

• Organise and coordinate day-to-day business operations in ways that ensure maximum productivity.
• Monitor, manage and improve the efficiency of all business units, and provide corrective supervision where necessary.
• Produce monthly operations review and reports to evaluate growth performance in each department.
• Plan work schedules, estimate material costs and assign duties to staff to maintain effective performance of activities and respond to fluctuating workload.
• Develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Create and revise systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, budgetary and personnel requirements; implementing changes.
• Ensures the general success of every project from start to finish
• Monitors individual task on Trello to ensure staff compliance
• Collaborate with production team on vendor screening and selection.
• Liaise with top management; assist in the development of strategic plans for operational and sales activities.

Qualifictaion

• 2 years prior experience in same role.

Key Competencies:

• Excellent written and verbal communication skills
• Organization, prioritization, and planning skills
• Problem analysis and problem solving
• Team-leadership and collaboration
• Formal presentation skills
• Innovation
• Excellent computer skills (Excel, Word, PowerPoint)
• Persuasiveness
• Good judgment and decision-making skills
• Stress tolerance
• Adaptability
• It’s also a plus if you reside on the island.