Shared Trainer at Ashton & Dave Travels

Job Details

• We seek qualified Shared Trainer from a growing offline and online Technological outfit that specializes on Social media.

Responsibilities

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
• Develop effective induction programs to assure new hires embrace CLIENT culture and understand required potentially lacking cultural context for markets to be supported
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
• Ensure Training Quality through Service Level and Training evaluations/assessments
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
• Work closely with the CLIENT Training and Policy Team to assure training content is updated and aligned with CLIENT’s Abuse Standards/Terms of Service
• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
• Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
• Keep self-updated on Learning & Development Best Practice
• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities

Qualifications and General Skills

• Minimum of BSc/HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
• Minimum of 3 years of experience in a training role in a technical support or client care operation
• Good knowledge of Quality/Process Improvement techniques
• High level of energy, drive, enthusiasm, initiative and commitment
• Excellent communication, consulting, influencing and interpersonal skills.
• Proven track record of collaborating with cross-functional groups to produce results
• Passion for ensuring a world class support experience for our community
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.

Remuneration
Very attractive and negotiable.