IT Services at Tenece Professional Services Limited

Description:

IT Services

(In-house)

Creation of emails and email routing

Installing and configuring computer hardware, software, systems, networks, printers, scanners and more

• For new staff
• For existing staff

Minor issues

Major issues

Investigating, diagnosing and solving computer software, hardware faults and email issues- On-going Support

Minor issues

Major issues

• Maintaining records of software licences
• Update of database for licenses

Server Management:

• Security & Application update
• Ensuring that staff back backup their data files
• General system back up audit for all Lagos employee (Keep record of audit)

Physical system maintenance

• Managing the availability of shared office equipment, consumables and other supplies e.g (printer ink, printer, scanner, paper etc)
• Configuring and set-up of new internet dongle
• First level support for the office internet connectivity

Minor issues

• Major issues- Escalated and ensured it is resolved
• On-going Update of QBR/MANCO

Event Journals

• End of year retreat journaling /Picture collation/Album creation
• Journaling of other events such as Tenece anniversary, Tenece sponsored oracle day event etc.

Others

Other duties that maybe assigned

• Laptop upgrade/Part replacementsnfor staff whose job description has changed
• Managing school accounts (Netfirms, Justhost etc)
• online card payment