Client Service Executive at Genesis Studios Limited

Position Summary

• The Client Service Executive would work closely with the Managing Director and Business Development Director
• The ideal candidate desires to manage existing relationships efficiently while developing and sustaining new ones
• The individual must have an excellent knowledge of the Company’s present and past product lines as well as competitors’ products and services.

Job Deliverables

• Act as liaison between the clients and the company. Being the primary point of contact for the clients.
• Ensure client satisfaction with company’s product portfolio and services.
• Direct and control the processing and fulfillment of agreements, commitments and contracts made to clients.
• Ensure the company’s compliance with the various media agencies.
• Listening to customer requirements and presenting appropriately to make sales.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Arrange, implement and monitor marketing and sales campaigns.
• Participate in all strategy sessions to identify customers and prospect sales opportunities.
• Conducting marketing research such as customer questionnaires to ensure client satisfaction.

Required Qualification and Competencies
Qualification:

• B.Sc/HND in Marketing or any related field OR professional certification in Customer Service/Relationship Management.

Experience:

• Two (2) years working experience in a similar Marketing/Client Service role.

Communication Skills:

• Ability to communicate clearly in both oral and written forms is essential to succeed on this role.

Innovativeness and Drive:

• Ability to generate and act on new ideas is also key for anyone to succeed on this role.

Respect:

• Treats colleagues and customers in a way that demonstrates integrity, equity, honesty and fairness.

Client Focus:

• Always eager to address customer needs in a timely and professional manner.

Information Technology:

• This position is heavily computer and data driven. You must be very comfortable with computers.