Customer Support Officer at Redwoods Capital Limited

Location: Victoria Island, Lagos

Job Description

• We are a finance and asset management firm situated in Victoria Island, creating and managing wealth with technology.
• We are aware that the Customer Service Department is a core function critical to the success of many business sectors that is why we are in need of customer service officers to perform the following functions;

Responsibilities

• Ensuring customer queries are answered to their satisfaction.
• Using computerised systems to access the details of customers.
• Promoting certain financial products and services.
• Handling customer complaints or handing them over to a supervisor.
• Referring customers to individuals qualified to offer and sell regulated financial products.
• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Creates and maintains reports about customer interactions
• Participates in team-building activities
• Develops a rapport with customers
• Encourages customers to complete surveys
• Makes recommendations to management to improve customer experience

Duties

• Support Business developers in delivering efficient and quality service to customers
• Act as major contact point with customers support functions to ensure smooth account operations
• Assist Business Developers in handling customers from different business parties and find the right solutions for customers
• Contact customers to build relationship and respond to enquiries on account or operational matters
• Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
• Prepare monthly performance reports for management and handle daily exception reports
• Assist Customer Service Manager in dealing with requests and perform general office administrative duties

Qualifications

• Minimum Qualification: BSc
• Experience Length: 3 years

Requirements:

• Customer focused and have strong interpersonal and problem solving skills
• Good understanding of products and services as well as having sound knowledge in using operating systems such as Customer Relationship Management System
• Fluent in spoken and written English
• Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
• Good interpersonal and communication skills
• Good command of both spoken and written English
• Proficient in computer applications (MS Word, Excel, Access, PowerPoint, etc.)