Customer Care Executive at Broadshift Technologies Limited

Description:

• Manage large amounts of inbound calls, chats and mails in a timely manner
• Answers inquiries by clarifying desired information on product and services.
• Respond politely and courteously to customers enquiries
• Ensuring all enquires are properly and effectively handled.
• Carry out regular Customer Satisfaction Survey.
• Ensure that all transactions are compliant with Company’s policies.
• Other duties will be delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

Skills and Abilities:

• Excellent communicator, with good interpersonal skills
• Resourceful
• Detail oriented 
• Good Listening Skills