Head, Zonal Sales and Support at Stanbic IBTC

Job ID: 36839
Location: Lagos Island
Job Sector: Banking

Job Details

• Customer Channels

Job Purpose

• Driving the digital sales effort across all zones of the bank, working with the digital zonal sales representatives who are direct reports to this role

The role works with the zonal sales representatives to:

• Identify sales opportunities for digital solutions
• Ensuring that the best solutions are deployed to clients in a value adding way
• Ensure maximum uptake and activity on our digital channels (Mobile App, Internet Banking, USSD, Cards, POS, Ecommerce etc.) across all customer segments in line with digitization drive
• Generating leads and cross selling other Retail Products where required
• Providing service support and relationship management for clients
• Ensure optimal usage and high activity rates on digital channels across all zones

Key Responsibilities/Accountabilities

• Identify, initiate and nurture strategic sales opportunities, partnerships and alliances with a view to acquiring and converting customers. This includes corporate and brand partnerships
• Develop and execute acquisition strategies to maximize cross sells with existing customers across all business segments
• Lead all acquisition efforts across the various electronic banking channels
• Work with the marketing team to develop and implement campaigns and promotion to drive product adoption and usage
• Work with cross functional teams (product, operations, risk) to develop custom solutions to address unique clients requirement
• Plan coordinate and monitor sales growth on all electronic banking products

Preferred Qualification and Experience

• Bachelors Degree in IT, Computer Sciences or related fields
• Relevant experience in Strategic/Project management
• 3-4 years experience in business support, personal and business banking

Knowledge/Technical Skills/Expertise:

• Relevant experience in Strategic/Project management.
• 3-4 years experience in business support, personal and business banking