Customer Service Officer at Lantern Books

Job Description

• Manage the customer service unit
• See to the creation of school data base per region, zone, state, local government and formulate ways to service the schools promptly
• Develop strategies and channel of interaction with bookshops, schools and other brand users
• Relate all customer complaints to the appropriate department and follow through with the solution
• Answer customer inquiries via phone, email, and in person
• Ensure information are passed to customers on the following areas:
  • New product development
  • Introduction of new product
  • New discount policies
  • Ongoing promotions
  • Change in pricing
  • Marketing related activities to support sales
• Ensure that invoices are raised promptly
• Ensure that customers making purchase at head office are attended quickly
• Advice on ways to reduce the lead time between invoicing and delivery.
• Provide recommendation to address customer issues in a timely manner

Requirements

• 3 years+ of Customer Service experience
• Candidate must be a graduate
• Must have experience with GP Dynamics, RMS and ERP
• People oriented, cheerful and a good team player
• Good telephone manners and communication skills