Customer Care Executive at Somotex Limited

Duties and Responsibilities

• Call handling- communicating regularly with customers via phone, mail, and face to face.
• Call registration and its allocation to service engineers
• Data entry on the system and on customer complain register book
• Preparation of Sukam monthly report and collation of branch monthly report
• Preparation of replacement document for approval
• Coordinating with team mates both in Lagos and in the branches
• Sukam service revenue generation (annual maintenance contracts and non-warranty repairs
• Follow up and feedback
• Proper filling and documentation

Requirements

• Minimum educational standard: OND/B.SC/HND
• Minimum Working Experience: 1 Year related experience

Required Knowledge, Skills & Attitude:

• Self-motivated and hardworking.
• Result driven with constant desire to earn high income.
• Excellent communication and writing skills.
• Confident and determined.
• Resilient
• The ability to work both independently and as part of a team.
• Excellent organisation and problem solving skills.
• Ability to work with minimal supervision.
• Good interpersonal skills.