Customer Service Agent at OneFi

Location: Owerri, Imo

Job Description

• Your core responsibility will be to deliver world class customer support services that will help the company achieve its short & long-term goals. As a smart, proactive, well spoken, fast typing and independent agent, you will help us deliver great service to existing and prospective customers.

Job Responsibilities

• Assessing customers’ needs and providing answers quickly or escalating to relevant colleagues.
• Respond to existing and prospective customers via online chat;
• Answering questions about the product for prospective customers.
• Giving feedback on issues experienced with the app.
• Helping customers complete applications and repayments.
• Converting inquiries into customer.
• Resolving complaints within allotted times to meet targets of Customer Support Team.
• Supporting the collections team by making calls to customers in arrears and arranging repayment plans.

Skills & Requirements

• Fast learner - You will be very tech savvy and have the ability to learn quickly and understand deeply. You will need to learn the Paylater product quickly and understand it inside-out to be enable you deliver service to the customer.
• Proactive - You will need to seek out work for yourself and actively look to solve customer issues.
• Independent - You will require little to no supervision, providing feedback when needing and keeping your colleagues and superiors aware of relevant situations.
• Aware - You will understand the underlying issue being raised by the person you are engaging with and be able to resolve quickly or escalate as needs be.
• Tech Savvy - You will be very aware of Internet technologies including banking apps, mobile phone technologies, Android, Internet, Websites, email, online chat/messaging and other internet related products and services.
• Multitasking - You will be able to handle several tasks and priorities your work load between customer service duties and collections.
• Fluent in oral and written English.
• Fast typer, up to 30 words per minute at least.
• Great sense of humor.
• Have a lot of ambition.
• Driven to constantly improve him or herself and the entire team.