Analyst, Mass Market Segment (Supervisory) at MTN Nigeria

Job Description

• To drive Customer adoption, usage and retention for mobile financial services and manage churn intelligence information on an on-going basis, (in relation to benchmarking and competition)
• Provide insight to MFS Segment Management.
• Evaluate performance measured against the following areas:
  • Number of MFS transactions performed by customers
  • Identify a new opportunity/enhancement
  • Post Go- to- Market intelligence gathering and insight
  • Customer Lifecycle management.
• Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of MFS Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to assigned Segment Manager
• Develop and secure approvals for concept notes to feed into Product Development
• Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Segment Manager
• Assist and advise stakeholders in making informed and effective business decision.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• Open plan office

Experience & Training    
Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization:
• project planning and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Minimum Qualification

• BA, B.Ed, B.Sc, B.Eng, HND or B.Tech.