IT Support Officer at Pivotage Consulting

Ref Id: LACH/041219/ITSO
Career: Mid/Level Expert

Job Responsibilities

• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems, networks and company website.
• Respond in a timely manner to service issues and requests.
• Analysis of call logs in order to discover any underlying issues or trends.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Test, evaluate, and make decisions about new technology for the business.

Job Requirements

• Associate's or Bachelor's degree in Computer Science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.