Customer Experience Representatives at Konga Online Shopping Limited

Job Summary
Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can
best provide the information. and routes the request to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Searches company records to fulfill customer requirements
Traces status of orders.
Resolves customer questions related to orders, takes orders as needed.
Maintains liaison with other departments for order completion.
Writes up order, mails catalog. samples, and Similar data to customer, as required.
Responds to customers' requests via telephone or mail using available resources.
Contacts customers to ascertain data omitted on orders.
Has knowledge of product line, prices, delivery time, drop ship items. various marketing promotional services and similar data as required.
Prepares and forwards preliminary paperwork to Retums and Replacements on problem orders and gifts not received.

Requirements
One (1) year's experience.
Knowledge and ability-English and grammar.
Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
AbIlity to compose correspondence.