Customer Service Officer at Testmaster Education Ltd

Details:

• We are seeking a customer service officer to join our team.
• You will be responsible for communicating with our customers by phone, email, chat and social media, so you need to be a STRONG writer and communicator.
• You will be responsible for managing our social media presence and brand image, monitor social channels for opportunities and to engage with influencers.
• Track and analyse key social media metrics, Pitch ideas for improving customer care, Identify and assess customer needs and enquiries to achieve satisfaction, Running reports to analyse common complaints and problems,perform other duties as assigned.
• Must have at least 0-2 years experience in customer service,good use of MS office suites, and excellent communication and writing skills.

 QUALIFICATION: Minimum of OND in relevant discipline.

 Candidates residing around Ikeja and its environs are preferred.