Deputy IT Operations Manager at AB Microfinance Bank

Job Description

• Support in supervising IT Operations department
• Assist the manager in coordinating the IT operations activities to deliver IT services to different geographic areas
• Assist the manager in managing schedules and workloads of team members in a proactive manner
• Assist in implementing approved process improvements and enhancing the IT service delivery maturity
• Compile reports to track adherence to established service-level targets
• Contribute to the maintenance of the business internal knowledge base
• Plan, deploy, configure and maintain servers, administrative responsibility for server
• Operate and administer server and back office server (MS Win Server, MS Exchange) in both Microsoft and linux environments
• Server patch management, scripting ( e.g.: log in scripts), user administration (Active Directory)
• Design server resources concept and create lifecycle plan for servers

Necessary Experience, Skills and Knowledge

• B.Sc. Degree in Information Technology or Business Information Technology
• Cognate IT Certifications will be added advantage
• At least seven years of professional experience in an operational IT role as an administrator
• At least four years of experience in a similar role within the banking sector
• Evidence of sound experience in:
  • Server administration (modern MS Windows server (hardware, operation system, MS Office, network connections), patch management, scripting, user administration
  • Exchange Server Administration
  • Advanced knowledge of Windows Active Directory Network environment, DNS and DHCP
  • Backup and recovery procedures
  • IT security tools and methods.