Retail Associate (Lekki) at Azarai

Location: Lekki, Lagos

Job Description

• We are looking for results-driven Retail Associates to be responsible for the overall store management at our Lekki Phase 1 store. There are two positions open.
• The successful candidates will be able to enhance customer satisfaction, meet sales and profitability goals and manage the store effectively as per company policies.
• Candidates will have the most success if they have a background in sales, customer service or marketing.

Tasks

• Cultivate excellent product knowledge
• Guide customers to making purchases and close transactions
• Respond to customer enquiries and make best effort to resolve complaints
• Maintain good cleanliness and good decorative order in the physical premises
• Manage stock levels and ensure availability of inventory in-store
• Make sure the POS is working
• Ensure supply of all office consumables
• Ensure timely opening of the store
• Arrange store display in an inviting fashion
• Accept repairs and ensure they are dispatched and returned in a timely fashion
• Enforce company policies
• Execute company promotions and offers

Training:

• Training is extremely rigorous and covers a curriculum that stretches from elocution and diction to technical jewelry knowledge to conflict resolution and customer service training.
• We give you all the tools you need to be successful in the role to ensure excellent service levels for our customers

Requirements
Qualifications:

• Minimum of a Bachelor's degree from a reputable university
• Excellent spoken and written English. You will be administered a diction test
• Recent graduates who have just completed NYSC preferred
• Female between 23 and 28 preferred

Skills:

• Ability to speak a major Nigerian language is a plus (Igbo, Yoruba, Hausa)
• Ability to sell a high-end product for a luxury brand
• You need to be comfortable dealing with well-educated and affluent customers
• Product knowledge
• Personable and sunny personality
• Calm disposition and ability to work under pressure
• Excellent personal grooming is a MUST
• Excellent diction and ability to give written instructions and information clearly and concisely
• Commitment to customer satisfaction
• Ability to multi-task
• Good problem-solving skills.

Renumeration

• Renumeration consists of a base salary and 3% commission on sales. Your salary can range between N50,000 and N120,000 depending on your sales ability.
• This is a performance based job so you need to be confident of your ability to sell a high-end product to a well-educated and affluent customer base.