Knowledge Management Coordinator at Save The Children

Role Purpose

• The Knowledge Management (KM) Coordinator, will lead knowledge management across the program through varied and innovative approaches in order to inform and influence a wide variety of stakeholders including government, donor, community stakeholders, humanitarian response coordination structures/fora and other INGOs.
• The Coordinator will work under the supervision of the Field manager Yobe and in collaboration relevant stakeholders, to develop compelling materials to support KM efforts for advocacy, communication and capacity building. The role would lead on the set- up of strong systems to promote good practice sharing and learning.

Key Areas of Accountability
Work closely with the EU Resilience program manager, MEAL Mangager and in collaboration with relevant staff, INGOs, partner CSOs, and beneficiary communities to:

Documentation/Communication (External and Internal):

• Source for, develop and disseminate compelling print and online communication, advocacy and knowledge management materials
• Contribute to the preparation of timely and quality programme reports in collaboration with relevant technical and M&E staff
• Lead the timely development and approval of concise, quality and appealing infographics, case studies, good practices, briefs, sitreps, newsletters and other relevant communication materials about the program
• Work closely with relevant stakeholders to ensure adherence to EU Resilience project visibility and branding guidelines Explore and implement opportunities (including the photo gallery and other innovative tools) to communicate about the program with a wide variety of state, national and international level stakeholders
• Produce relevant reports, briefing papers, presentations and communication tools (for accountability and fund raising) for internal and external audiences.
• Ensure tools and strong systems are in place to bring out, document and share programme learning.
• Lead on the production of key messages points, press releases, and other media materials related to the programme, that adhere to the communication protocols of the lead agency and its partners as well as take into consideration prevailing security situation and beneficiary consent and dignity.
• Identify and maximise opportunities to raise the visibility and profile, both in-country and internationally.

Strategy Development and Implementation:

• Formulate/document and share (through relevant tools and platforms), key messages, key actions and lessons learnt got from relevant internal and external program documents (including reports, research articles), audiovisual materials and fora (including sector-working groups and communities of practice)
• Support the development in collaboration with relevant stakeholders, a KM strategy for the EU RESILIENCE PROJECT focusing on short and long term objectives
• Keep abreast with, document and share, policies as well as information from relevant structures (including sector working groups, government and humanitarian coordinating bodies), that would influence support provided to communities and persons affected by the humanitarian crises in the North East.
• Build the capacity of relevant EU RESILIENCE PROJECT stakeholders (including partner INGOs and CSOs) in KM and communication.

Collaboration and Representation:

• Support the building, nurturing and development of strategic relationships with relevant projects, structures, coordination bodies and partners.
• Develop and maintain a network of external contacts with key individuals in relevant government, NGO sector, civil society and the media.
• Where required, represent Save the Children at relevant advocacy, learning, sharing, policy formulation, and KM opportunities, at national and international levels.

Influencing and External Representation:

• Develop good knowledge of state and national government structures, parliamentary and political processes and key decision making structures and how to influence them.
• Provide support to the National Programme Manager and other team members conducting advocacy visits to the states as well as at Federal Level.
• Undertake a range of KM activities to inform and persuade policy makers, including donors and politicians, of the value of Save the Children’s policy recommendations.
• Build systems for research, analyses and documentation that contribute to evidence-based KM, and advocacy towards relevant internal and external stakeholders.

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Skills & Experience
Essential:

• Minimum first Degree qualification - B.Sc/BA/HND in Communication, Knowledge management, MEAL or other relevant fields with strong, compelling, innovative and audience- sensitive writing, analytics and communication skills.
• Minimum of 4 years post NYSC progressive experience
• Experience negotiating, developing and implementing successful partnerships with multiple stakeholders Proven ability to influence change at an operational and strategic levels
• Politically and culturally sensitive with qualities of patience, tact and diplomacy A high level of written and spoken English.
• Good interview skills.
• Proven mastery of communication tools (Publisher, PowerPoint, internet, twitter etc.)
• Capacity and willingness to be extremely flexible in difficult and at time insecure working circumstances. Strong organizational skills and ability to effectively handle multiple tasks and meet strict deadlines
• Ability to travel extensively including to implementation sites of partner agencies Commitment to the aims, mandate and values of Save the Children (SC).
• Experience working in a complex country programs in an emergency response or fragile state
• Previous experience in a similar role especially on a project/program funded by an institutional donor Good knowledge of the North East of Nigeria, its culture, local languages and community dynamics.