IT Support Engineer (Freelance) at Tros Technologies

Status: Contract

Job Descriptions

• The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
• The IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
• The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.
• The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
• The position provides exposure to a broad range of IT-related projects and activities.

Duties/Responsibilities
The position will involve the following areas of responsibility:

• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Diagnose and resolve technical issues
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups
• Provide desktop and server support
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones and PABX configuration
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensure all logs for equipment and users are maintained
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC
• Other

Required Qualifications and Skills

• Bachelor's degree in Computer Science or related discipline
• Minimum 4 years experience in an IT support environment.
• Strong troubleshooting skills and extensive customer facing experience.
• Excellent communication skills (oral, written and presentation).
• Proficient use of PC hardware and software (MS Office suite of applications).
• Proficient in the use of internet for communication and research