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  • IT Support Engineer (Freelance) at Tros Technologies

  • Posted on: 4 December, 2018 Deadline: 21 December, 2018
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  • Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients nationwide.

    IT Support Engineer (Freelance)


    Status: Contract

    Job Descriptions

    • The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
    • The IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
    • The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.
    • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
    • The position provides exposure to a broad range of IT-related projects and activities.

    The position will involve the following areas of responsibility:

    • Undertake small to medium-sized IT projects as instructed by the IT Manager
    • Diagnose and resolve technical issues
    • Escalate IT issues to the IT Manager where necessary
    • Responsible for managing backups
    • Provide desktop and server support
    • Setting up and configuring new laptops and desktops
    • Install authorised software to laptops and desktops
    • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
    • Antivirus installation to all desktops and laptops
    • Fault-finding to laptops and desktops
    • Reporting faults and maintaining logs on servers, desktops and laptops
    • Completing internal user moves including phones and PABX configuration
    • Patching of network and phones
    • Making of Cat 5 e network cables were necessary
    • Ensure all logs for equipment and users are maintained
    • Creating purchase requisitions for IT hardware/software
    • Ensuring all software purchased licensing is recorded and maintained
    • Exchange server mailbox maintenance including archiving mailboxes
    • Setting up new users and disabling expired accounts in accordance with HR requirements
    • Providing support for MAC and PC
    • Other

    Required Qualifications and Skills

    • Bachelor's degree in Computer Science or related discipline
    • Minimum 4 years experience in an IT support environment.
    • Strong troubleshooting skills and extensive customer facing experience.
    • Excellent communication skills (oral, written and presentation).
    • Proficient use of PC hardware and software (MS Office suite of applications).
    • Proficient in the use of internet for communication and research

    Method of Application

    Applicants should forward their CV with applied position as subject of the mail to:

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