Teamlead Technical Services at Discovery Cycle Professionals

Main Function

To head the technical team and ensure machine and equipment repairs are facilitated and implemented within SLA and to client satisfaction. Also to develop and strategically manage client relationships

Role Responsibility

Role and Task Complexities:

• Develop the technical services function's strategies, business plans and budgets in accordance with overall strategies and directions in consonance with the marketing manager
• Develop standardized policies, processes, approaches and tools for the technical services function to maintain efficient operational practices and enhance control quality standards
• Direct the implementation of repairs and maintenance
• Direct and manage the provision of engineering and technical support to all functions throughout the life cycle of each project (i.e. Assessment, repairs, general and continued maintenance.
• Provide effective management of projects including planning, management, cost, time and quality delivery.
• Establish and maintain strong professional relationships with engineering consultants, supplier and vendors, and government entities etc. to support the business development strategy and plans.
• Conduct annual performance appraisal to review employees’ work performance.
• Ensures that services are delivered in a method and format that is best suited to clients’ needs
• Any other tasks assigned by the supervisor

Technical Skills Requirement

• First degree in mechanical engineering or a related field
• 2-3 years relevant and related work experience
• Practical knowledge of machine and equipment repair
• Knowledge and Competences
• Solid knowledge of machine repair procedures
• Excellent planning and organizational skills.
• Strong communication and presentation skills
• Sound knowledge of project management principles
• An ability to manage and enhance  business relationships