Business Development Manager at The Concept Group

Role Level: Mid to Senior

Job Overview

• The job holder is responsible for improving the market position of the company & driving revenue generation in the B2B, B2C and B2B2C market space
• He/she will define long term strategic sales goals, build key customer relationships, identifies business opportunities, negotiate & close business deals while maintaining knowledge on market trends in the IT sector.

Job Responsibilities
New Business Development:

• Prospect for potential new clients and turn this into increased business.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Work with team to develop proposals that speaks to the client’ needs, concerns & objectives.
• Participate in pricing of solution/service.

Client Retention:

• Present new products & services and enhance existing relationships.
• Work with technical staff & other internal colleagues to meet customer needs.
• Arrange & participate in internal and external debriefs.
• Ensure high customer service satisfaction levels to enhance customer loyalty.
• Ensure high level of repeated businesses from existing customer base.
• Increase market share of the organization.

Team Management:

• Oversee & coordinate activities of the sales team.
• Set sales target for team members and monitor performance.
• Performs monthly performance appraisals for team members.
• Conduct periodic trainings to improve team members’ capabilities.
• Ensure manpower requirement for the sales team is met.
• Monitoring the quality and timeliness of materials and goods supplied; follow-up the status of delivery.
• Develop and implement short and long term strategies needed for achievement of team goals.

Job Requirements

• A minimum of 5 years progressive work experience in Business to-Business & Business-to-Consumer Sales environment.
• Experience in the IT industry, especially in the delivery of IT solutions.
• First Degree in any discipline.
• Additional qualification such as a Master’s degree & professional certification is a plus.
• IT proficiency.
• Excellent Data management skills.

Behavioural Competencies:

• Excellent interpersonal skills and ability to build strong relationships.
• Strong personal network within the industry.
• Highly driven and passionate about sales.
• Professional sales training would be an advantage but not essential.
• High level of strategic thinking.
• Strong leadership & team building skills.
• Compatible with The Concept Group Values.