Infrastructure and Technical Support Officer at Primus Group

Department: Information Technology Location: Abuja, Nigeria
Reporting to: Hiring
Manager:

Permanent or
Temporary

Permanent Interviewers
(Names):

Brief Job Profile and Candidate Specification
Job Purpose:
An Infrastructure and Technical Support officer will be responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems hardware, software and other related infrastructure in the twareas below.
Providing support tinternal teams within the company:  The job is that of a System Administrator whprovides operational support, maintenance and provisioning for systems hardware, software and other infrastructure.
Providing Support tUsers: The Officer provides support services tclients in terms of troubleshooting problems, identifying and correcting technical issues, providing advice on infrastructure related
upgrades and improvements.

The Job Role and Responsibilities
The primary responsibilities for an Infrastructure & Technical Support Officer would be:
Provisioning;

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories,
• storage, etc. in accordance with standards and project/operational requirements of the
• company/client
•  Develop and maintain installation and configuration procedures and system standards
• Operations and Support;
• Daily system monitoring, verifying and reviewing all hardware, server resources, systems and key processes etc.
•  Regular security monitoring tidentify possible disturbance, performing daily backup operations.
•  Investigating and troubleshoot all issues related tIT infrastructure for internal teams or clients using
• telephone/emails etc.
• User support and system support in accordance tthe IT support policy and alsguidance of process and policy.

Maintenance;

• Maintain operational, configuration, or other procedures. Performing regular updates and upgrades as and when necessary
• Financial/Budgetary Responsibility or Delegation of Authority Levels:
• Educational Requirements:
• Bachelor’s Degree in information technology, Computer, Information Systems, Engineering or its equivalent.

Other Certifications:

• ITIL®
• MCSA
• CCNA

Language:

• Fluency in spoken and written English is required.

Job Knowledge/Skills/Experience Required:

• 5 – 6 years of relevant work experience
• Strong IT Infrastructure Domain knowledge
• Good Problem-Solving skills.
• Decision-making ability
• Good communication skills especially client facing ability
• Advanced knowledge in the use of Microsoft Office package applications, especially Access and Excel.
• Knowledge of programming and other applications would be added advantage.
• Proficiency in data analysis software packages.
• Ability twork under pressure.
• Ability twork with minimal supervision