Confectionery Store Manager at Work Place Centre Limited

Job Summary

• The Store Manager is responsible for ensuring that all branches represent the Confectionery's brand, coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

Key Objectives

• The Key of objectives of the Shop Manager position include:
• Coordinating daily front and back end operations of all outlets
• Supervising staff and area to ensure customer satisfaction within outlets
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets

Duties/Responsibilities
Daily Shop Running:

• Coordinating daily Front of the House and Back of the House restaurant operations
• Monitoring the quality of products
• Seeking and receiving customer feedback
• Coordinating and liaise with external store suppliers
• Overseeing maintenance of stores and testing facilities
• Ensuring all outlets are to the bakery standard in cleanliness and presentation

Staff Coordination:

• Monitor staff performance and provide feedback to improve productivity
• Training new and current employees
• Ensure staff compliance with sanitation and safety regulations
• Ensuring staff compliance with uniform and appearance rules
• Organize and supervise outlet employee shifts

Customer Service Interaction:

• Delivering superior service and maximize customer satisfaction
• Responding efficiently and accurately to customer complaints and escalating where needed
• Up selling and promote products to customers
• Managing restaurant’s good image and suggest ways to improve it

General Shop Operations:

• Estimate future needs for goods, kitchen utensils and sundry products
• Ensuring availability of store supplies through timely requisition through F&B Manger
• Compile detailed reports on products and sales
• Supervise implementation of Bakery’s policies and procedures

Reporting Relationships:

• Functional Reports to: F&B Manager
• Supervises: all Restaurant front-end staff.

Required Qualifications

• B.Sc or equivalent
• Experience as a restaurant, Service or Hospitality field manager.

Preferred Qualifications:

• Hospitality management training.