Technical Support Engineer at Credit Registry

Job Description

• Keep abreast of how all CreditRegistry software works.
• Experiment with and test CreditRegistry software and properly document and report issues, errors or bugs in the software to the appropriate department.
• Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
• Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
• Train subscribers’ employees on the effective use of CreditRegistry software.
• Set up software demonstrations for training and presentations.
• Analyse data from the subscriber’s loan database for upload of the credit bureau system.
• Ensure that client loan data is uploaded periodically (on a monthly basis).
• Other responsibilities as assigned

Required Skill

• Attention to detail
• Basic scripting and programming experience
• Extensive PC experience
• Familiar with support ticket and knowledge-based systems.
• Interact with a wide range of customers and technical issues
• Good Interpersonal skills
• Sharp troubleshooting and analytical abilities
• Willingness to explore new technologies
• Working knowledge of SQL
• Basic Networking
• Zealous approach to problem solving and customer service
• High level of concentration and commitment.
• Dedication to problem solving.