Estates Communication Officer at British High Commission

Ref Id: 20/18 ABJ
Grade: A2 (L)
Job Subcategory: Estates
Start Date: 1 December 2018
Type of Position: Permanent
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)

Main Purpose of Job

• To provide prompt and effective Help Desk support, professional Customer Service and communications on behalf of the Abuja Estates Team.

Roles and Responsibilities

• Manage the Estates helpdesk and maintain regular and effective communication with relevant stakeholders (i.e. Customers, Estates Team, CS management and the wider office).
• Raise work-requests for reactive and planned preventative maintenance tasks within agreed authority
• Monitor and report on service level agreements both internally and externally and compile monthly Estates KPIs
• Monitor, acknowledge and reschedule rejected works from officers and communicate as appropriate
• Ensure all work requests received are logged correctly, timelessly, and disbursed to the appropriate sections of the Estate Team
• Maintain the works request data base, monitor active works-request dashboard and report daily progress to the relevant Estate managers and TWS.
• Calculate cost of materials and man-hours used on each property and produce monthly expense reports
• Monitor works requests to ensure timely completion as specified in the Corporate Services Charter.
• Handle all internal and external communications for the Estates team and maintain proper records of this for audit purposes.
• Carry out any other duties as required, or directed by the Estates/FM Management Team

Requirements
Essential qualifications, skills and experience:

• Candidates must have a relevant first degree as a minimum.
• He/she must be a self-starter able to work with minimal supervision and have proven communications and customer service target driven experience, preferably in the commercial world.
• He/she must have sound knowledge of the local business environment/practices and excellent communication (written and oral) and presentation skills.
• In addition, he/she should have significant experience in people management, work scheduling and organisation and demonstrate strong I.T and problem solving skills.
• Adaptability
• Capable of working quickly and accurately (attention to detail).

Desirable qualifications, skills and experience:

• Experience of working in a high paced environment
• Training / Qualifications in Communications
• Training / Qualifications in Customer Service.

Required competencies:

• Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service.

Remuneration
Starting monthly salary - N438,934.