Client Relationship Officer at Dragnet Nigeria

Job Description

• Candidate will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.

Key Responsibilities

• Develop close relationships with customers, vendors and client managers
• Grow the individual client business through continuous interaction and persuasion.
• Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
• General monitoring of clearing operations activities to ensure compliance with operational procedures.
• Proffer solutions to escalated customer service issues.
• Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
• Responsible for negotiation of suitable clearing rates with new clients
• Ensure agreed rates, terms and credit days are maintained in clients’ transactions
• Drawing up job specifications and allotment of responsibilities to staff of the department.
• Develop new client relations team members to ensure easy integration.
• Play an active role in developing new service plan to fit customer requirements.
• Ensure documentary compliance of client import documents
• Ensure that required amendments to documents are relayed to the right quarters.
• Monitor client satisfaction through customer experience measurement
• Updating clients on status as well as delivery schedule of shipment
• Conduct relevant bench-marking and analysis to identify opportunities for business improvement
• Monitor service performance of vendors and third parties to improve service levels
• Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
• Executing vendor-efficiency customer surveys and analyzing results.
• Any other task that may be assigned to you.

Requirements

• A Bachelor's degree from a reputable University
• Minimum of One (1) year working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company.

Skills:

• Clear Verbal and written Communication
• Knowledge of the Company, its services and activities
• Knowledge of the clients - products, people, and needs
• Time Management Skills
• Management of Personal Emotions
• The Ability to Listen Closely to Customers
• Great Attitude
• Good computer skills
• Critical thinking skills
• Persuasion skills
• Ability to handle surprises and manage situations calmly.

Remuneration
Salary expectations are from N70,000 - N100,000.