Merchant Quality Officer at DealDey

Purpose Statement:
The role holder will be responsible for liaising and communicating with merchants on product deals.

Key Accountabilities:
·         Working on product Schedules
·         Keeping merchants informed and responding to their queries
·         Building strong relationships with merchants
·         Making mystery calls to authenticate the fine prints of deals
·         Manage, analyze and review the mystery shopping process
·         Perform other associated responsibilities as assigned

Knowledge, Skills and Experience:
·         This position requires a University graduate or its equivalent with at least 1 year of working experience in a customer service function or in a similar position.
·         Highly detail-oriented and extremely organized
·         Good Interpersonal skills
·         Great negotiation skills and ability to network and influence people
·         Candidate must possess ability to multi task in a dynamic environment

The following skills are essential:
·         Analytical ability
·         Creative imagination and problem solving
·         Must be Computer Literate